This site is for general informational purposes only and does not replace medical advice. Thank You
Our
Policies
The Ear Falls Community Health Centre/Ear Falls Family Health Team will provide a high standard of care to all of its patients, and will introduce and implement best practices in health care delivery.
Public Privacy Notice
We are committed to promoting privacy and protecting the confidentiality of the health information we hold about you. The Ear Falls Community Health Centre Corporation is a health information custodian under the Personal Health Information Protection Act, 2004 (PHIPA). For the purposes of privacy obligations, the Ear Falls Community Health Centre Corporation staff and our affiliated physicians as well as students, volunteers and vendors are agents of the Ear Falls Community Health Centre/Ear Falls Family Health Team. This means we all follow the same rules and work together to protect your privacy.
Zero Tolerance Policy
Under the Occupational Health and Safety Act R.S.O. 1990, all workplaces have an obligation to keep staff safe from workplace violence and harassment, including verbal abuse and/or harassment. The College of Physicians and Surgeons of Ontario Policy Number:#2-17 stipulates a physician may end the patient-physician relationship if a patient engages in behaviour which significantly disrupts the practice, including abusive or threatening language; or where patient poses a risk of harm to the physician, staff, colleagues and/or other patients. All forms of inappropriate behaviour will not be tolerated. If a member of the Ear Falls Family Health Team observes or is subject to harassment, disrespectful or abusive behaviour, the offending individual will be discharged from the health centre. We thank you for your cooperation and look forward to a respectful relationship and workplace going forward.
Patient Complaint and Dispute Resolution Policy
The Ear Falls Community Health Centre/Ear Falls Family Health Team staff will listen to patients and take appropriate action. Complaints from patients will be taken seriously and will be investigated promptly. All complaints will be considered on their merits, and there will be no victimization of a complainant. Ongoing care or provision of services will not be affected by the presence of a complaint. All complaints will be dealt with in confidence. Patient information will be shared with only those staff who need to know.
